Communication Tools and Materials

Joint Commission Implementation Guide for Standard on Effective Communication, Cultural Competence and Patient- and Family-Centered Care

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Author/organization: The Joint Commission, 2010
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Effective Communication in Children's Hospitals: A Handbook for Parents, Patients and Practitioners

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Author/organization: Harvey Pressman and Sarah Blackstone
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Steps to improve communication: A useful guide for providers

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Author/organization: Adapted from American Medical Association (AMA) and the AMA Foundation "Health Literacy: A Manual for Clinicians
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24 page book to help build health literacy skills for hospitalization (and more resources as well)

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Author/organization: The Learning Disability Partnership Board in Surrey, England
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Facilitation Strategies to Improve the Communication of People who can not Speak (English version)
Author/organization: Adapted in English from Kit de Communication by Elisabeth Cataix- Negre. Email sarahblack@aol.com if you want electronic copy
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Tips for First Responders. PDF free download from The Center for Development and Disability

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Author/organization: Health Sciences Center: University of New Mexico
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Nobody Left Behind: Disaster Preparedness and Emergency Response for ePeople with Disabilities

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Author/organization: Research and Training Center on Independent Living, University of Kansas
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Useful Communication Supports for Medical Encounters

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Hospital Discharge Checklist

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